Shipping Policy
Last reviewed: 7 August 2026
This policy explains shipping costs, processing times, delivery estimates, tracking and customs responsibilities for orders delivered within South Africa.
Shipping cost
Standard shipping is included on orders delivered within South Africa. No separate standard-shipping fee is added at checkout.
Order processing
Orders are normally processed within 1–3 days before carrier handover.
Orders placed after 14:00 SAST, on weekends or on public holidays begin processing on the next business day. Processing time is separate from carrier transit time.
Fulfilment origin and transit
Orders are prepared and dispatched through our China and Hong Kong fulfilment partner network.
- Average transit after dispatch: 5–15 business days.
- Shipping method: To find all available shipping methods and exact delivery times, add the product to your cart and check using our shipping calculator.
- Applicable estimate: The method-specific estimate shown at checkout applies to the order.
- Tracking: A tracking link is sent after the carrier accepts the parcel.
The average range is not a guaranteed delivery date. Customs inspections, carrier disruption, severe weather, public holidays and remote-area delivery may affect transit.
Read more on our Fulfilment Network page.
Duties and import taxes
Any item may be subject to customs duties, import taxes and clearance fees unless the selected shipping method at checkout explicitly states that these charges are included. Where they are not included, the courier may contact you to collect the applicable charges before delivery.
PMC TechLife does not calculate or collect customer-responsible customs charges. Refusing applicable charges may delay or prevent delivery and may result in return or disposal costs. Refunds cannot be issued for shipments abandoned or destroyed by customs.
Delivery address
Customers must provide a complete and accurate delivery address and contact number. Contact us as soon as possible if an address needs to change. Changes cannot be guaranteed once fulfilment processing or dispatch has started.
Tracking and delivery issues
Tracking may take time to update after dispatch. Carrier scans and estimated dates are controlled by the carrier. Contact PMC TechLife if tracking has not updated for an extended period.
If a parcel is recorded as delivered, first check with household members, reception, security or neighbours. Report unresolved delivery issues promptly so a carrier investigation can be opened.
Returns are handled separately
Do not send returns to the administrative office or to a warehouse without authorisation. Start a request through the Returns Centre and follow the approved instructions.
Shipping support
Email: sales@pmctechlife.co.za
WhatsApp: +27 61 535 4910
Hours: Monday to Friday, 09:00–17:00 SAST
PMC Jewellery (Pty) Ltd, trading as PMC TechLife
Registration number: 2023/678946/07
Administrative office: 2 Heleza Boulevard, uMhlanga, KwaZulu-Natal, 4320, South Africa
Administrative office. This is not a walk-in retail store, collection point or returns address.